How do I register as a seller on BonziCart?

To register as a seller, visit the seller registration page, fill out the required information, and submit the form. Once your account is validated, you can start selling on BonziCart.

How do I upload products to my store?

Once registered, you can upload products by logging into your seller dashboard and following the instructions under the "Add New Product" section.

What payment methods are available on BonziCart?

BonziCart supports various payment methods including credit/debit cards, UPI, and net banking for secure transactions.

How do I track my order?

Once your order is placed, you can track it by going to the "My Orders" section of your account and clicking on the order tracking number.

How do I contact customer support?

You can contact customer support via email at [email protected] or through the live chat feature on our website.

How do I manage my returns?

To manage returns, navigate to your seller dashboard and access the "Manage Returns" section. You can process, approve, or reject returns here.

How long does it take to get my seller account approved?

Typically, it takes 3-5 business days to review and approve a seller account after all required information has been provided. We will notify you via email once your account has been approved.

Can I change the pricing of my products after they are listed?

Yes, you can modify the pricing of your products anytime by logging into your seller dashboard, navigating to your product listings, and updating the price as needed.

How do I handle customer returns?

Customer returns can be managed from the "Manage Returns" section of your seller dashboard. You will be notified of return requests, and you can approve or reject them based on your return policies.

Is there a subscription fee to sell on BonziCart?

No, there is no subscription fee to sell on BonziCart. We only charge a commission based on the products you sell. This makes it easy for new sellers to join and grow their business.

Can I offer discounts and promotions on my products?

Yes, as a seller, you can create discounts and promotional offers for your products through your seller dashboard. These promotions can help boost your sales and attract more customers.

How do I receive payments from customers?

Payments for your sales are transferred directly to your bank account after the successful delivery of products. You can track your payments and payouts in the "Payments" section of your seller dashboard.

What are the shipping options available for sellers?

We are tied up with multi-aggregator services to support all major courier services like Blue Dart Express, Xpressbees, Ecom Express, Delhivery, DTDC, GATI, India Post, Ekart Logistics, Maruti Cargo and Courier, and many more, with new partners still being added.

How do I edit my store profile on BonziCart?

To edit your store profile, log in to your seller dashboard, navigate to the "Store Profile" section, and update your store information, including name, description, and logo.

What is the commission while selling on BonziCart?

BonziCart charges a flat 3% commission on each sale you make, ensuring a low and transparent cost for selling on the platform. Below is a breakdown of the commission structure:

This flat commission rate is designed to keep selling costs low, so you can focus on growing your business without worrying about high platform fees. The 3% rate applies to all product categories, ensuring a transparent and straightforward pricing structure.

What documents are required to register as a seller?

You will need a valid government-issued ID, proof of address, and business registration documents to complete your registration.

How do I set up shipping rates for my products?

You can set up shipping rates based on region, weight, and product size through the seller dashboard. We also offer integration with popular shipping carriers.

Can I manage inventory directly on BonziCart?

Yes, BonziCart allows you to manage inventory through the seller dashboard, where you can track stock levels, set alerts, and update product quantities.

What happens if my product is out of stock?

When a product is out of stock, it will automatically be marked as "out of stock" on your store, and customers will not be able to purchase it until inventory is replenished.

How do I handle taxes for my sales on BonziCart?

Sellers are responsible for setting up tax rates in their store settings based on local regulations. BonziCart provides tools to calculate and apply taxes while downloading MTR report.

Can I use my own shipping carrier?

Yes, you can use your preferred shipping carrier by entering their details in the seller dashboard. You can also generate shipping labels from within the platform.

Are there any restrictions on the types of products I can sell?

Yes, certain items such as illegal products, hazardous materials, or counterfeit goods are prohibited on BonziCart. Please review our guidelines for a full list of restrictions.

How do I know when a customer has placed an order?

You will receive a notification via email and in the seller dashboard when an order is placed, including the details for shipping and processing.

What should I do if a customer files a dispute?

You can manage disputes through the seller dashboard. Our support team is available to mediate and assist in resolving any issues between you and the customer.

Is there a limit on the number of products I can list?

No, there is no limit to the number of products you can list on BonziCart. You are free to upload as many products as you like.

How can I view my sales performance and analytics?

You can access detailed sales reports, performance analytics, and customer data through the seller dashboard to track your store's growth and adjust your strategies.

Can I offer free shipping on my products?

Yes, you can offer free shipping to customers by adjusting the shipping settings in your seller dashboard.

What happens if I need to cancel an order?

You can cancel an order from the seller dashboard, but it is recommended to only cancel in exceptional circumstances to avoid affecting your seller rating.

How do I update my bank account details for receiving payments?

You can update your payment information at any time in the seller settings under the "Payment Options" section of your account.

How do I promote my products on BonziCart?

BonziCart offers advertising and promotion tools, including featured product placements, search result ads, and discounts, all available through your seller dashboard.

Can I integrate my existing online store with BonziCart?

No, BonziCart won’t offer integration options for existing online stores at present.

How do I update or delete a product listing?

You can update or delete product listings anytime from the seller dashboard by going to the "Manage Products" section.

What should I do if I receive negative feedback from a customer?

You can respond to negative feedback through the seller dashboard. It's recommended to address the customer's concerns professionally to resolve the issue and maintain a good seller rating.

How does BonziCart handle fraudulent orders?

BonziCart has security measures in place to detect and prevent fraudulent orders. If an order seems suspicious, it will be flagged for further review.

What are the consequences of violating BonziCart’s seller policies?

Violating BonziCart’s seller policies can result in warnings, suspension, or permanent closure of your account depending on the severity of the violation.

Can I customize my store’s appearance on BonziCart?

Currently we are not offering it, but it may be available in the future.

How do I handle bulk orders or wholesale requests?

You can enable bulk order options in your seller settings. BonziCart allows you to set special pricing and shipping terms for wholesale buyers.

How do I manage orders during peak seasons?

During peak seasons, it's important to monitor stock levels and process orders promptly. BonziCart allows you to set lead times and communicate any delays to customers.

What should I do if a customer returns a damaged product?

If a product is returned damaged, you can dispute the return through the seller dashboard. BonziCart will investigate and determine the appropriate action.

How do I set delivery time estimates for my products?

You can set delivery times based on your location, processing time, and shipping method. This information will be visible to customers during checkout.